FAQ

A. Choose any of the following methods:

• Online
  The complete National Wildlife Federation Holiday Collection is available online.
• By Phone
  (800) 756-3752 We are ready for your call Monday through Friday from 11 a.m. - 10 p.m. EST, Saturday from 12 p.m. - 4 p.m. EST. Hearing Impaired: (800) 435-3543.
• By Fax
  (800) 525-5562 (please do not send artwork via fax.)
• By Mail
  Complete the order form found in the center of any National Wildlife Federation Holiday Collection catalog and mail to:

National Wildlife Federation Catalog
1 Stationery Place
Rexburg, ID 83441-5000

A. We accept MasterCard, Visa, American Express, and Discover Credit Cards.

A. Payment is due when ordering.

A. If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at (800) 756-3752, Monday through Friday from 11 a.m. - 10 p.m. EST, Saturday from 12 p.m. - 4 p.m. EST. Otherwise e-mail us and we will contact you in a timely manner.

A. There are 18 cards and 18 envelopes in each box.

A. WARNING: Certain products made from pewter can expose you to chemicals including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

A. We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can’t guarantee that we’ll be able to intercept or change any order once it has reached our plant. It’s crucial that you make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting. Call (please do not fax) us toll free at (800) 767-3752.

A. No, if you require a proof, please call Telephone Sales at (800) 756-3752.

A. If you are not completely satisfied with your order, just call us toll free at (800) 756-3752 or send an e-mail message to customer service. We’ll gladly give you a replacement item or a refund of the merchandise price.

A. Please call (800) 756-3752 or send an e-mail message to customer service.

A. Please call (800) 611-1599 or send an email to the the subscription center.

A. Most in-stock items will be shipped within 3-5 days of receipt of your order. Sometimes items ship separately, but you will not be charged for multiple shipments. If you used a credit card and our item is on backorder, your card will not be charged until the item is shipped. If you choose to ship to multiple recipients, add $5.00 per address. 

A. The following shipping and processing charges apply to orders prepaid by credit card:
 

UPS Ground Rates

Merchandise Subtotal	Shipping and processing
$0.00 to $25.00	$7.99
$25.01 to $40.00	$10.99
$40.01 to $55.00	$12.99
$55.01 to $75.00	$15.99
$75.01 to $95.00	$17.99
$95.01 to $110.00	$19.99
$110.01 to $125.00	$21.99
$125.01 to $150.00	$24.99
$150.01 or more	$26.99

 

If you are shipping to multiple recipients, please add an additional $5.00 per recipient.

Express Delivery - Please add the express shipping option amount below to the above shipping and processing.

In stock non-personalized items ordered by 2:00 p.m. (MST) Monday - Friday will be shipped for:

Next Business Day Shipping Addl. $20.00 (Delivery to any street address in the contiguous US)

Second Day Shipping Addl. $12.00 (Delivery to any street address in the contiguous US)

Hawaii and Alaska Express Shipping Addl. $22.00

Express Delivery is not available to P.O. Boxes.

A dimensional weight fee is assessed on UPS air shipments whenever the weight of the box is not appropriate for the size and/or volume of the box.

Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory and related warehousing costs.

State and local sales tax is charged on merchandise shipped to the following states. The state sale tax rate is provided:

CA 7.25%, CO 2.90%, DC 6.00%, FL 6.00%, GA 4.00%, IA 6.00%, IL 6.25%, IN 7.00%, KY 6.00%, LA 4.45%, MA 6.25%, MD 6.00%, ME 5.50%, MI 6.00%, MN 6.875%, NC 4.75%, NE 5.50%, NJ 6.625%, NV 6.85%, NY 4.00%, OK 4.50%, PA 6.00%, RI 7.00%, SD 4.50%, TX 6.25%, UT 4.70%, VA 6.00%, VT 6.00%, WA 6.50%, WV 6.00%, WI 5.00%, WY 4.00%.

You will need to add local sales taxes as applicable. Sales tax may be charged on shipping and handling based upon individual state laws.

Residents of the following states do not need to add sales tax to magazine subscriptions:

CA, FL, IL, MA, ME, MI, MN, NC, NJ, NY, PA, TX, VA, WA and WI. 

A. No custom verse option is available. All cards come preprinted with verses. 

A. You can have your cards personalized with a 2 line imprint of 40 characters per line including spaces and punctuation. Personalization is available in black ink only. The charge for personalizing the first box of 18 is $9.00 and each additional box of 18 is $2.50. 

A. Envelopes may be personalized with your name and address (up to 3 lines) in black ink to match your card verse and personalization. The charge for imprinting first box of 18 is $9.00 and each additional box of 18 is $2.50. 

A. You can request a catalog online from our catalog request page on the website. Alternatively, e-mail us or call a sales representative at (800) 756-3752 and request a catalog.

A. If you receive too many catalogs or would like to be removed from our mailing list, we want to know. Please contact us at 1-800-756-3752 or fill in this form here We will gladly make the changes you request to your customer account. Occasionally we make our mailing list available to carefully selected companies. If you prefer not to receive these mailings, please let us know. You can help reduce waste by sharing this catalog with a friend and recycling it when you are finished.

To eliminate other unwanted mailings, contact:

Mail Preference Service
c/o Direct Marketing Association,
P.O. Box 643, Carmel, NY 10512