Reviewed by 1 customer
By Shewearspurplefrom Seattle, Washington
Comments about Shop NWF - D2C for Pelican Tee:
Product Comments: When I saw this tee in the catalog, I knew I had to have it. Brown pelicans are my favorite birds, as they are so amusing. I liked the turquoise color of the tee. I especially liked the full length the bird, and that it's asymmetric. I ordered it in small, my usual size, the same size I ordered the snowflake prism tee in. But they were made by different makers, and were totally different sizes. The pelican tee is way too small. Disappointed, I called customer service. See that section. I'm sending this one back for a size *large*, in hopes that it will fit me better. If it doesn't, I'll have to downrate this to two paws, as sizing ought to be more consistent than this. If it fits, I'll upgrade it to four paws. Still, sizing is as important as looks. Customers ought to be able to count on the size of items they order. Until I know whether I can wear the size that I get in exchange, I can't even recommend this for a friend. This is a major disappointment, and not only did I want this for myself, but I was hoping to order it as a gift for a friend who also loves pelicans. But I can't do that if I can't judge whether or not it will fit her.
Service Comments: When I tried on the pelican tee and found I could barely get it on, I checked the size on the label. I'd ordered a small, my usual size, and that's what the label said. So I called customer service. We were on the phone about half an hour. She looked up the size charts. I'm a "strange" size, because I have had double mastectomies, so my chest measurements aren't normal. But my hip measurements are. Then she went to get the actual tee, in small, medium, and large, and measured the real shirts. I measured the one I'd gotten. While the small that I got was true to their actual measurements, it still didn't fit me. She suggested we couldn't go by the chest measurements, but would need to go by hip measurements, and that meant exchanging it for a large. It may be that this tee is just not cut for me. I hope we're wrong, but I decided, with her help, that it was worth a try. I like the tee enough to risk it.Since my entire order came w/o an invoice or packing slip, she emailed it to me, and gave me the numbers I needed to send back this item. I felt that she went above and beyond in trying to help me, without pushing me to make a decision. I've already sent back the tee shirt, and hope that the large will work for me. I was very impressed with the work she did on my behalf. If I'm able to wear the large, I can then change my bottom line to being able to recommend it to a friend. In fact, I'll buy it for a friend!
Bottom Line No, I would not recommend this to a friend
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